1. Purpose and range of personal information collection

Pistachio Hotel Sapa collects customer's personal information including full name, phone number, email address, estimated duration of stay... for the purpose of fulfilling customer's booking request and registering customer information with the accommodation management agency.
Solve problems that arise when using the service.

2. Limit of using personal information

The information collected through the website pistachiohotel.com will help us:
- Support customers to book online
- Answer customer inquiries
- Conduct customer service surveys
The use of the Customer's personal information is strictly for the purposes and limit announced. In case there are any arising out of purpose, we will send a notice to the Customer and only use it with the consent of the customer.

3. Personal information retention period

We will keep the personal information provided by the customer on the internal system to serve the provision of services to the customer. Personal information will be kept until there is a cancellation request or the customer logs in to cancel.

4. Persons or organizations that may have access to personal information

Customers agree that in necessary cases, the following agencies/organizations/individuals have the right to access and collect personal information of customers, including:
- Competent state agencies
- Complainant can prove Customer's violation (if any)

5. Address of the unit that collects and manages personal information

BRANCH OF DUC TUAN INVESTMENT CONSTRUCTION COMPANY LIMITED – Pistachio Sapa Hotel
Business registration certificate No. 5300200993-001 issued by the Department of Planning and Investment of Lao Cai province for the first time on September 24, 2018 and revised for the fourth time on April 5, 2023
Phone: +84 214 356 6666 Hotline: +84 868 588 364   Email: rsv@pistachiohotel.com
Address: No. 29, Group 5, Thac Bac Street, Sapa Ward, Sapa Town, Lao Cai Province, Vietnam

6. Methods for customers to access and correct their personal data

Customers please contact the property that collects and manages personal information (in section 5) for assistance in checking, updating, adjusting or canceling any of their information.
However, the modification, addition or deletion of any personal information must still ensure the accuracy and legality, fully and properly compliant with the provisions of applicable laws.

7. Commitment to privacy of personal information

We are committed to keeping our customers' personal information secure in every way possible by using a variety of information security technologies to protect this information from unintended retrieval, use or disclosure. We recommend that you keep your password-related information confidential and not share it with anyone else. If you use a shared computer with many people, you should log out, or exit all open Website windows.

8. Mechanism for receiving and settling complaints related to personal information

Customers have the right to submit a complaint about the disclosure of personal information to a third party to the management board of the website pistachiohotel.com at the following contact information:
Phone: 0214 356 6666 Hotline: 0868 588 364      Email: rsv@pistachiohotel.com
Address: No. 29, Group 5, Thac Bac Street, Sapa Ward, Sapa Town, Lao Cai Province, Vietnam

The company is responsible for taking technical and professional measures to verify the reflected content and will respond as soon as possible.

9. Contact Information

We always welcome comments, contact and feedback from customers about this “Privacy Policy”.
If the hotel has any related questions, please contact the hotel:
Phone: 0214 356 6666 Hotline: 0868 588 364 Email: rsv@pistachiohotel.com
Address: No. 29, Group 5, Thac Bac Street, Sapa Ward, Sapa Town, Lao Cai Province, Vietnam