Check-in time: 14:00
Check-out time: 12:00

Early check-in and Late check-out policy:

Early check-in:
Before 6:00: 100% room charge
After 6:00: 50% room charge (excluding breakfast)

Late check-out:
Before 18:00: 50% room charge
After 18:00: 100% room charge

Kids policy and extra bed surcharge: 

Kids under 5 year old, sharing bed: FOC 
Kids 6-11 years old: VND 300,000/ kid/ room/ night
Kids above 12 years old charged as adults: VND 400,000/ room/ night

Extrabed surcharge: VND 800,000/ pax (apply for adults and kids above 12 years old)

Cancellation policy:

All booking/cancellation requests must be made in writing, fax or email and confirmed by the hotel.
After receiving the booking confirmation from the hotel, the customer must pay the full booking cost.
Reservations are non-refundable, 100% payment at the time of receiving the booking confirmation email.

Payment method:

1. Payment by bank transfer:

Account Name: CN Duc Tuan Construction Investment Company Limited-KS Pistachio
Bank name: Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) - Lao Cai Branch
Account number: 37510006699888

2. Payment by cash or credit card at Hotel's receptionist counter